Live chat intro & tools

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What is live chat?

 

  • Live chat is a real time customer communication add on for your website.
  • It turns a website visitor into a walk in customer

Why use live chat?

  • Ability to increase your sales because
    - This live interactive exchange allows your sales rep to identify, isolate, solve the problem and close sale when the customer is on your website.
    - it’s proactive not reactive. For the first time you can initiate contact with a visitor on your website.

 

  • Communicate with multiple customers at the same time. Because on the phone you’re limited to one rep per customer.
  • Anonymity support for your customers.
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When to use live chat?

 

  • When your product requires customer interaction to help the customer make the choice.
  • If your service or product requires mini inquiries, this tool can help them fire off those little questions that just isn’t necessary for a call.
    - Will your product or service solve a specific problem that they have
    - Or a customer wants to know why your product vs your competition
    - How long it takes to provide the service
    - Questions about returns

How to use live chat?

  • Use it to enhance your customer experience.
  • Increase customer ratings with one step.
  • Make it for your customers to communicate with you.
  • Address customer complaints before it becomes a negative review.
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Tools for Live Chat

 

Like never before, business now have the ability to interface directly with its website visitors and engage in full duplex dialog for instant feedback. Here a couple tools for live chat.

Compare the two applications to see which one best suits your needs.

PureChat vs Comm100

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